218 E Franklin Street Monroe, NC 28112 (704)282-4700

Complaint Analysis

Complaint Analysis Summary 2016


The purpose of this report is to analyze and summarize the citizen complaints against officers as well as internal complaints.  A total of 12 complaints were filed during the 2016 calendar year.  Ten complaints were received from outside the department during this period.  The complaints received were on nine full-time patrol officers and one full-time detective.  The complaints initiated by the Monroe Police Department totaled three.


Breakdown of complaints by type and finding:

Conduct Standards:  9 

Exonerated:  0       Substantiated: 4          Unable to Verify:  1        Unfounded:  4


Policy Violations: 3

Exonerated:  0       Substantiated:  3         Unable to Verify:  0        Unfounded:  0


Explanation of complaint dispositions:

Exonerated:  The act which provided the basis for the complaint or allegation occurred; however, investigation revealed that they were justified, lawful and proper.

Substantiated:  The investigation disclosed sufficient evidence to prove clearly the allegation made in the complaint.

Unfounded:  The allegation is false.  The alleged incident never took place.

Unable to Verify:  The investigation failed to disclose sufficient evidence to prove the allegation made in the complaint.


Complaint Resolution Time:

Complaint resolution time is the time that it takes to investigate the complaint.  It is measured with the starting day as being the date reported; the date the investigator and the involved member are notified of the complaint/investigation.  The ending date is the date that the complainant notification is mailed.


Complaint Resolution Time:

Longest                      35 days
Shortest                       2 days
Average                      12 days


The goal of these investigations is to produce a thorough analysis of each incident in an expeditious fashion to allay the concerns of the citizen complainant and also to correct any identified deficiencies on the part of our members.  The resolution period of 30 days has been set as a goal for investigators handling these complaints.  If the complaint cannot be handled within that time period, a request for extension must be made and authorized by the Chief of Police.  The longest resolution of a complaint was 35 days.  In this case, the officer had some health issues to arise and resolution to his case was not made until his return to work.


Calls for Service and Population to Complaint Ratio:

CY – 2016 Calls for Service               60,842
CY – 2016 Complaints                              12
Call to Complaint Ratio                     5,070:1


Complaint Analysis 2015

Complaint Analysis 2014

Complaint Analysis 2013

Complaint Analysis 2012

Complaint Analysis 2011

Complaint Analysis 2010

Complaint Analysis 2009

Complaint Analysis 2008

Complaint Analysis 2007